Job title: Admin Office Supervisor – Ortho Clinic
Company: Carilion Clinic
Job description: Job Summary
- General and Advanced Secretarial and Support Staff Duties as Assigned.
- Must be knowledgeable in the standards, laws and regulations mandated by the state, the Joint Commission, Centers for Medicare and Medicaid Services (CMS) and other accrediting agencies specific to the operation for the specialty area.
- Promotes Carilion Clinic’s Culture of Excellence and quality service through team work, respectful communication, maintenance of a professional environment, partnership with those we serve and anticipation of patient/customer needs.
- Provides direct supervision of administrative assistants, healthcare administrative associates, financial counselors, and secretaries.
- Is actively involved in hiring, firing, performance appraisals, coaching and corrective action of staff .
- Effectively leads conflict resolution process. Identifies and resolves customer service issues to ensure the mission, vision and guiding principles of Carilion Clinic.
- Provides support and coverage weekly and when needed as other staffing options are exhausted.
- Is actively involved in hiring, firing, performance appraisals, coaching and corrective action of staff .
- Assists with and/or prepares work schedules for department or work group. Insures adequate coverage, equitable treatment of staff and controls work hours. Only refers unusual or potentially broad situations to manager.
- Monitors and evaluates customer/patient satisfaction with services. Collaboratively develops and implements programs to continuously enhance customer satisfaction within the service in conjunction with the manager.
- Maintains productive, collaborative relationships with physicians, managers, service line, and other care delivery sites system-wide and pre-hospital providers.
- Monitors staff completion of the data element collection and documentation to ensure that patient information is complete and accurate.
Minimum Qualifications
Education: Bachelor’s degree preferred.
Experience: Minimum of 3 years of supervisory or leadership experience
Licensure, certification, and/or registration: N/A
Other Minimum Qualifications: Effective interpersonal, communication and teamwork skills required. PC skills sufficient to complete job responsibilities.
About Carilion
Below are our core values that we strive to embody and expect of all our team members:
Collaboration: Working together with purpose to achieve shared goals.
Commitment: Unwavering in our quest for exceptional quality and service.
Compassion: Putting heart into everything we do.
Courage: Doing what’s right for our patients without question.
Curiosity: Fostering creativity and innovation in our pursuit of excellence.
Requisition Number: 119654
Employment Status: Full time
Location: Carilion Clinic Orthopaedic Surgery (Institute for Orthopaedics and Neurosciences)
Shift: Day
Shift Details: M-F 8-5
Recruiter: EMILY F ALLEN
Recruiter Phone:
Recruiter Email: [email protected]
For more information, contact the HR Service Center at 1-800-599-2537.
Equal Opportunity Employer
Minorities/Females/Protected Veterans/Individuals with Disabilities/Sexual Orientation/Gender Identity
Carilion Clinic is a drug-free workplace.
Expected salary:
Location: Roanoke, VA
Job date: Tue, 07 Jun 2022 22:41:04 GMT
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