Job Vacancy Assistant Director of Information Technology Rosewood Hotels & Resorts

Job title: Assistant Director of Information Technology

Company: Rosewood Hotels & Resorts

Job description: We believe that life is made of many journeys: inspiration, wonderment, curiosity, or the simple joy of discovering something new every day. If you share the same sentiment, then this opportunity is for you.

The Carlyle, A Rosewood Hotel is currently recruiting for an Assistant Director of Information and Technology. The position of Assistant Director of Information Technology assists with the leadership of IT operations at the hotel, supporting IT business and telecommunication systems and related equipment by providing knowledgeable support within the timeframes defined in Service Level Agreements. The position also assists guest facing technology, and supports AV needs within the hotel.

Key Responsibilities

  • Assembles and configures network components.
  • Maintains systems by managing users, directories, and permissions.
  • Maintains physical and logical network infrastructure including firewalls, switches, routers and wireless.
  • Completes standard, defined procedures for maintenance of servers and network infrastructure including, but not limited to, backups, patching, and routine & preventative maintenance.
  • Performs asset management including equipment repair tracking, inventory, and value.
  • Performs advanced troubleshooting to isolate and diagnose common problems, including but not limited to workstations and desktop applications, servers and server-side applications, networking, in-room equipment for in-room Entertainment (including Interactive TV and casting) and telephone problems (IT-Managed PBX).
  • Ensures proper installation and provides first- and second-level support for all IT-supported PC’s and peripherals including workstations, business centre workstations (Mac or PC), POS terminals, devices and peripherals, mobile phones, PBX, and devices supporting ITV and AV.
  • Sets up, monitors, and breaks down audio visual equipment in Hotel’s meeting spaces.
  • Act as senior technician for other IT staff members.
  • Creates, reviews, and modifies internal and user-facing documentation.
  • Logs all time and work as well as reviews incident tickets in the incident management system and monitor respective technician’s queue.
  • Provides after-hours support for any IT-related issue.
  • Maintain complete knowledge of and comply with all departmental policies, service procedures and standards.
  • Participate in quality control activities.
  • Interact in courteous and professional manner with all guests, staff and community members.
  • Respond in courteous, professional and rapid manner in order to resolve all guest and staff difficulties.
  • Perform a variety of duties, often changing from one task to another of a different nature without loss of efficiency or composure.
  • Maintain clean and safe work area.
  • Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended.
  • Models the company’s culture, vision, mission, and core values at all times.
  • All other duties as required.


Built in 1930, The Carlyle, A Rosewood Hotel is a New York City luxury hotel that exudes charm and elegance. For generations, it has been the “home away from home” for world leaders, celebrities, and sophisticated travelers. Guests discover remarkable privacy, luxury and impeccable service from this award-winning property. The Carlyle has consistently been recognized as one of the top hotels to stay by the world’s leading publications, travel magazines and consumer organizations.


Rosewood Hotel Group, one of the world’s leading hotel companies, encompasses three brands: Rosewood Hotels & Resorts®, New World Hotels & Resorts® and KHOS™. Its combined portfolio consists more than 40 hotels in 19 countries. Known for distinctive, refined service in cultures throughout the worlds. We want to be progressive in our service yet remain timeless. Whether you work with us to stay with us, Rosewood Hotel Group creates enduring relationships in engaging environments.

The group’s foundation is its commitment to “Relationship Hospitality” – a belief that true hospitality springs from the nurturing and building of strong and lasting relationships with fellow associates, guests, partners and the communities in which its hotels operate. By doing so, Rosewood Hotel Group strives to become the industry leader in delivering the true meaning of hospitality.

Competitive Benefits

  • Medical, dental, vision and retirement benefits
  • Paid holidays
  • We encourage personal and professional growth. Continue the Rosewood Journey through global talent development opportunities.

Follow us on LinkedIn

Instagram: @RosewoodHotels


Job Requirements

  • Minimum 2 years’ experience in a similar capacity for a luxury or ultra-luxury property
  • Degree in Information Technology, Information Systems or related technical field
  • Working knowledge of computer hardware and software, with a focus on operating systems (Windows, Mac OS, and Linux), property management systems, point of sale systems, and business application suites.
  • CompTIA A+, N+, and/or Security+, CCNA/ACSA
  • Equivalent experience in lieu of above.

Expected salary:

Location: Carlyle, IL

Job date: Tue, 14 Jun 2022 22:51:23 GMT

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