Job title: Digital Banking Specialist
Company: Guaranty Bank & Trust
Job description: Imagine working somewhere that offers more than a steady paycheck; a place where you have ownership, employees are celebrated and growth is encouraged, both personally and professionally. At Guaranty Bank & Trust, we improve the financial well-being of our customers while delivering a “Raving Fans” experience, both for customers and employees.
We are eager to welcome you as a new Digital Banking Specialist to our team who will help us continue to drive change, create a fun and inclusive work environment while bringing creative and open- minded ideas to our people experience through the lens of our core values.
How do you know if this is the right opportunity for you?
We’ve included the traditional job responsibilities, but there are a few guiding principles taken directly from our Culture Book which we want to share to help you identify if your personal values align with ours, such as:
- We look at the organizational chart as a framework, not an enclosure.
- Everyone at Guaranty is an owner and business development ambassador, thanks to our ESOP.
- We do things the ethical and honest way every time because it’s the only way.
- We are always looking ahead, reading ahead and thinking ahead.
The Digital Banking Specialist will provide enthusiastic and responsive customer service on all electronic banking products, including online banking enrollment, online bill paying services and mobile banking services. You will respond to a high volume of requests for assistance via phone or email with outstanding customer services skills. If you’re ready to join our team and continue your career with a company who values the employees and customers we serve, we look forward to an opportunity to say hello and start the conversation through an informal Spark Hire video interview.
Job Duties:
- Represent the Bank in a courteous and professional manner.
- Perform customer setup for online banking, mobile banking, bill pay and cash management products.
- Verbally navigate customers through the internet banking site.
- Analyze and resolve problems quickly while communicating effectively and documenting responses.
- Provide remarkable customer service by handling inbound and outbound customer service calls and offering problem solution.
- Troubleshoot and resolve on-line and mobile banking issues with emphasis on customer service.
- Perform data entry and other tasks required for the administration and processing of online banking transactions and the maintenance of online account records.
- Second-day review of online banking audit and change reports.
- Must be comfortable in a changing environment and master new products and services quickly.
- Develop and maintain an in-depth knowledge of bank products, services, department procedures and policies, and regulations to ensure accurate handling of client inquiries.
- Strengthen customer relationships through cross-selling and up-selling of bank products to maximize retention and income generation.
- Control losses by following policies and procedures.
- Analyze fraud reports and assists in detecting possible fraud and reacts accordingly. Must be a critical thinker and able to foresee and evaluate possible consequences of actions.
- Assist in the coordination and support of audits and examinations.
- Complying with privacy policies and procedures to maintain customer confidentiality and information protection
- Complying with all federal, state and local regulatory rules and regulations governing financial institutions, as well as all company policies and procedures
- Completing and passing all required regulatory compliance training as assigned
- Perform any additional duties and tasks assigned by management
Qualifications & Skills:
- Good written and oral communication skills are a must.
- Minimum 1 year experience with Microsoft Office products, Adobe, Internet and Website navigation.
- Strong knowledge of the technical functions of self-service banking, mobile banking, and internet banking preferred.
Education, Experience & Licenses:
- High School diploma or equivalent
- Associate’s degree in finance, business or other directly related field preferred.
- Minimum 6 months customer service & banking experience required.
Other details
- Pay Type Hourly
- Required Education High School
- Mt Pleasant, TX 75455, USA
Expected salary:
Location: Mount Pleasant, SC
Job date: Fri, 17 Jun 2022 06:27:48 GMT
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