Job title: Food & Beverage Manager–Innovation Hotel
Company: Innovation Hotel
Job description: Job Summary:
Food & Beverage Manager will be responsible to manage all the hotel F&B outlets from the arrival experience to the completion of the guest experience to ensure positive guest retention. Micros and Open Table preferred. Knowledge of wine and spirits a plus.
Essential Functions
- Maintain compliance with Innovation Hotel company core values
- Create a positive atmosphere for guests and team members
- Manage the day to day operations, ensuring quality service standards are met and the guest experience is exceptional
- Prepare all F&B team member schedules according to the business forecast, payroll budget guidelines, and productivity requirements; submit completed schedules to the General Manager and Director of Operations when required
- Review staffing levels to ensure exceptional guest service and operational needs are met and financial objectives are being met
- Maintain regular attendance in compliance with Hotel’s policy, following a schedule which will vary according to the needs of the hotel
- Maintain accurate payroll for all team members within the department. Comply with deadlines to ensure proper hours, PTO, and Holidays are paid out correctly.
- Participate in required meetings to include: Departmental, Staff, Manager, and any other meetings.
- Maintain high standards of personal appearance and grooming which includes wearing proper professional attire
- Comply with all safety standards and regulations to encourage safe and efficient hotel operations and OSHA guidelines
- Respond to all guest requests, problems, complaints, and/or accidents at all F&B outlets in an attentive, courteous, and efficient manner including follow up to ensure guest satisfaction
- Assist servers, server assistants, and hosts on the floor during meal periods and peak times
- Supervise daily shift operations working with the Assistant Food & Beverage Manager and Supervisors
- Conduct daily huddles at every shift to inform team of the hotel happenings
- Conduct monthly meetings with department to review scores, training, and any hotel / department items.
- Uphold standards regarding purchase orders, voucher of invoices, and checkbook accounting according to standards
- Maintain service and sanitation standards in restaurant, bar/ lounge, and room service areas in compliance with the state regulations
- Ensure team members are aware of all applicable laws regarding alcoholic beverages.
- Ensure compliance with all F&B policies and procedures by training, supervision, hands on approach, and follow- up
- Control costs by conducting daily / monthly par checks and inventory to review portion control, reduce waste, and ensure no interruption of service
- Monitor beverage staff to ensure proper portion control and maintain low beverage cost
- Assist in the planning and adjusting of menus by consulting with the Executive Chef, include estimate of F&B costs
- Monitor dining room floor and assist where needed
- Conduct table touches during meals and/or upon guest departure to solicit feedback on the service, quality of food, and the overall impression of the experience to adjust when necessary
- Ensure guest privacy and security by correctly following hotel procedures
- Train, motivate, coach, counsel, and discipline all F&B team members according to the Innovation Hotel standards
- Promote open lines of communication with all management and team members and maintain a professional work environment
- Ensure team members are treated fairly and equitably, prioritize team member retention
- Monitor and track team member performance to ensure a “whole picture” review session
- Conduct annual team member reviews
- Respond to emergency situations using information contained in Safety Data Sheets; keep SDSs current and easily available
- Maintain and monitor “Lost and Found” procedures and policies according to standards
- Other duties as assigned
Education & Experience
- 4-year Bachelor’s degree preferred
- Minimum 5 years F&B management
- Fine dining and wine knowledge a must
- Micros and Open Table knowledge preferred
Physical Demands
- Ability to sit or stand for extended periods of time
- Ability to communicate clearly
- Ability to lift, bend, and carry 20 lbs.
- Corrected vision to normal range
- Ability to drive/transport self and others
- Ability to travel on occasion for meetings
- Ability to work long hours as needed
Mental Demands
- Make sound judgments quickly
- Work on multiple tasks, making appropriate progress towards deadlines
- Able to work independently, take direction and provide direction to others
- Manage differing personalities within the office, the hotel and the community
- Maintain the highest degree of confidentiality
- Ability to work effectively in stressful, high pressure situations
- Ability to effectively handle challenges in the workplace, including anticipating, preventing, identifying and solving problems as necessary
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Expected salary:
Location: Naples, FL
Job date: Fri, 24 Jun 2022 02:44:21 GMT
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