Job Vacancy Front Office Manager – Hyatt Centric Wall Street Hotel Blue Sky Hospitality

Job title: Front Office Manager – Hyatt Centric Wall Street Hotel

Company: Blue Sky Hospitality

Job description:

  • This position would be a flex schedule between day shifts as well as overnight shifts
  • Handle all training with associates to ensure Hyatt Standards.
  • Communicate with all department managers on continuing basis. Especially the communication with Night Audit each evening/morning.
  • Handle all guest complaints maintaining a satisfactory impression with the guest on resolving any complaints.
  • Be very familiar with the hotel computer system for training maintenance and trouble shooting.
  • Complete rate discrepancy report and make needed changes.
  • Block/assign applicable arrivals for the following day; i.e. V.I.P.’s, ESP’s, Special Requests, etc.
  • Prepare group information sheets.
  • Complete check-out with balance report.
  • Complete credit check daily.
  • Adhere to all Systems & Controls of the Front Office and appropriate areas of responsibilities.
  • Assure knowledge and training of Marketing Programs of company and hotel.
  • Must be able to work a flexible schedule and willingness to work nights, weekends, and holidays.
  • Ability to stand for the entire scheduled shift.
  • Customer service oriented, ability to multi-task, detail orientation, and excellent organizational skills needed.
  • Knowledge of Property Management Systems and related computer programs
  • Must have knowledge of OPERA
  • Strong knowledge of Microsoft Office Software.

Expected salary:

Location: New York City, NY

Job date: Thu, 07 Jul 2022 22:05:45 GMT

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