Job title: Hotel Front Desk Attendant
Company: Holiday Inn
Job description: We are searching for an enthusiastic, service-focused hotel front desk agent to join our guest services team. You’ll welcome guests, manage accounts, answer inquiries, and field complaints to ensure we deliver an excellent experience to every guest. You will bring excellent communication skills and a passion for putting our guests first. If you love interacting with people in a positive work environment, apply now!
Bookkeeping: keep accurate records of all hotel guest account information
Field customer complaints when necessary
Take incoming calls, online and in-person room bookings requests, and answer questions about guests’ needs involving room rates, available rooms, amenities, rewards programs, and special requests
Greet, check-in, and check out guests when they arrive and leave the premises, distribute keys and room assignments, and record credit card information
Communicate with housekeeping to make sure guest rooms are ready
At least one year of hospitality industry experience as a hotel front desk agent or similar position preferred
High school graduate, GED recipient, or equivalent
Working knowledge of Microsoft Office and reservation management systems
Displays impeccable interpersonal, time management, organizational skills, and customer service skills
Has experience answering telephone calls and troubleshooting stressful situations
Renovated Historic building next to the T-Mobile Center and Power and Light. Holiday Inn Express Kansas City Downtown was designed for business and leisure travelers, this new hotel is conveniently located and accessible to I-70, I-35, I-29, and US 71. We share a backyard with the Central Business District of Kansas City and are adjacent to the T-Mobile Center. The attractions that are just steps away include Kansas City’s Power and Light District, Kansas City Convention Center, Kauffman Center for the Performing Arts, Crown Center (home to the international headquarters of Hallmark Cards), the Crossroads Art District, Union Station, and Country Club Plaza are a few of the many exciting places for you to discover while visiting this fine city.
Location: Kansas City, MO
Job date: Thu, 07 Jul 2022 22:15:27 GMT
Apply for the job now!