Job title: Hotel Front Desk Receptionist
Company: Best Western
Job description: We are searching for an enthusiastic, service-focused hotel front desk agent to join our guest services team. You’ll welcome guests, manage accounts, answer inquiries and field complaints to ensure we deliver an excellent experience to every guest. You will bring excellent communication skills and a passion for putting our guests first. If you love interacting with people in a positive work environment, apply now!
Take incoming calls, online and in-person room bookings requests, and answer questions about guests’ needs involving room rates, available rooms, amenities, rewards programs, and special requests
Bookkeeping: keep accurate records of all hotel guest account information
Communicate with housekeeping to make sure guest rooms are ready
Handle customer complaints as necessary
Greet, check-in, and check out guests when they arrive and leave the premises, distribute keys and room assignments, and record credit card information
Working knowledge of Microsoft Office and reservation management systems
1 year of experience in the hospitality industry as a hotel front desk agent, hotel receptionist, or guest service specialist preferred
Displays impeccable interpersonal, time management, organizational skills, and customer service skills
Well-versed in taking telephone calls and handling stressful situations
Must have graduated high school, received a GED or equivalent
This Alaska hotel offers friendly service and modern accommodations all within minutes of the airport and bustling downtown Fairbanks.
Location: Fairbanks, AK
Job date: Fri, 08 Jul 2022 22:02:30 GMT
Apply for the job now!