Job title: Hotel Front Desk Receptionist
Company: Comfort Suites – Twinsburg
Job description: We are searching for an enthusiastic, service-focused hotel front desk agent to join our guest services team. You’ll welcome guests, manage accounts, answer inquiries and field complaints to ensure we deliver an excellent experience to every guest. You will bring excellent communication skills and a passion for putting our guests first. We are looking to hire a full-time guest agent.
If you love interacting with people in a positive work environment, apply now!
Work with the housekeeping staff to ensure rooms are ready for new guests
Bookkeeping: keep accurate records of all hotel guest account information
Greet, check-in, and check out guests when they arrive and leave the premises, distribute keys and room assignments, and record credit card information
Manage room bookings in-person, online, and through incoming calls, and answer inquiries about guests’ needs, including questions about available rooms, amenities, room rates, special requests, and rewards programs
Mitigate customer complaints as needed
- Maintain a cleaning work environment and public space.
1+ year of hotel industry experience or related job preferred
Exhibits working knowledge of Microsoft Office and reservation management systems
Must have graduated high school, received a GED or equivalent
Has experience answering telephone calls and troubleshooting stressful situations
Displays impeccable interpersonal, time management, organizational skills, and customer service skills
Comfort Suites hotel is part of the Choice Hotels. The Comfort Suites hotel is located on State Route 91 and Interstate 480. We are located at 2716 Creekside Dr. Twinsburg OH 44087.
Location: Twinsburg, OH
Job date: Thu, 07 Jul 2022 22:12:31 GMT
Apply for the job now!