Job Vacancy Hotel Front Desk Receptionist Comfort Suites – Twinsburg

Job title: Hotel Front Desk Receptionist

Company: Comfort Suites – Twinsburg

Job description: We are searching for an enthusiastic, service-focused hotel front desk agent to join our guest services team. You’ll welcome guests, manage accounts, answer inquiries and field complaints to ensure we deliver an excellent experience to every guest. You will bring excellent communication skills and a passion for putting our guests first. We are looking to hire a full-time guest agent.

If you love interacting with people in a positive work environment, apply now!

Responsibilities:

Work with the housekeeping staff to ensure rooms are ready for new guests

Bookkeeping: keep accurate records of all hotel guest account information

Greet, check-in, and check out guests when they arrive and leave the premises, distribute keys and room assignments, and record credit card information

Manage room bookings in-person, online, and through incoming calls, and answer inquiries about guests’ needs, including questions about available rooms, amenities, room rates, special requests, and rewards programs

Mitigate customer complaints as needed

  • Maintain a cleaning work environment and public space.

Qualifications:

1+ year of hotel industry experience or related job preferred

Exhibits working knowledge of Microsoft Office and reservation management systems

Must have graduated high school, received a GED or equivalent

Has experience answering telephone calls and troubleshooting stressful situations

Displays impeccable interpersonal, time management, organizational skills, and customer service skills

About Company:

Comfort Suites hotel is part of the Choice Hotels. The Comfort Suites hotel is located on State Route 91 and Interstate 480. We are located at 2716 Creekside Dr. Twinsburg OH 44087.

Expected salary:

Location: Twinsburg, OH

Job date: Thu, 07 Jul 2022 22:12:31 GMT

Apply for the job now!

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