Job Vacancy HR Service Center Support II Admin-Tampa, FL Quest Diagnostics

Job title: HR Service Center Support II Admin-Tampa, FL

Company: Quest Diagnostics

Job description: Look for more than answers. Patients and Physicians rely on our diagnostic testing, information and services to help them make better healthcare decisions. These are often serious decisions with far reaching consequences, and require sensitivity, tact and a clear dedication to service. It’s about providing clarity and hope.

You will work for the world leader in the industry, with a career where you can expand your skills and knowledge. You’ll have a role where you can act with professionalism, you can inspire colleagues, and you can care about the work we do and the people we serve.

At Quest, we are on a continuous journey of discovery and development. It’s this attitude that has made us an industry leader and the #1 Diagnostic Lab in the US. For those joining us, we offer exciting and fast moving career opportunities where you can affect change at a rate unheard of in many organizations of our size and scope. While we invest in and develop technology to drive our innovations, our ongoing success relies on our people.

HR Service Center Support II Admin-Tampa, FL

HRSC Support II Admin – Monday – Friday

***This is a Temporary position with the possibility of becoming a regular position***

Basic Purpose:

  • Provide administrative support and reporting in the HR Service Center, as directed by the HR Service Center Manager. Can perform all duties and responsibilities of an Administrative Support Specialist I, as well as those listed below:
  • Duties and Responsibilities:
  • Maintain and update organizational chart
  • Process educational assistance requests
  • Process terminations in compliance with audit requirements
  • Administer execution of employee surveys, including launching, tracking, and collection of responses
  • Maintain HR Dashboard metrics/scorecard
  • Enter newly requested positions in Applicant Tracking System
  • Candidate background check process; verify form completion, complete data entry, review/confirm results, consult with Talent Acquisition and Employee Relations Centers of Excellence (CoE) for exceptions
  • Candidate drug screen process; initiate, review/confirm results, consult with Talent Acquisition CoE and Employee Relations CoE for exceptions
  • Data entry for professional reference checks on exempt employees
  • Initiate relocation process as required
  • Resolve escalated application issues for internal and external candidates
  • Resolve issues and answer questions for hiring managers
  • Track and process employee referrals and sign-on bonuses
  • Participate on special projects as needed


  • Education Preferred:
  • High School Diploma required
  • AS/AA Degree preferred

Work Experience:

  • 2 – 3 years of human resources or administrative support experience


  • Proficiency in MS Office products (Excel, Word, Powerpoint)
  • Knowledge of HRIS systems (PeopleSoft, Applicant Tracking, Business Objects)
  • Excellent organizational skills, detail orientation and demonstrated ability to work in a fast paced environment
  • Excellent customer service skills
  • Excellent interpersonal, verbal and written communication skills
  • Excellent attention to detail, problem solving, organization and prioritization skills
  • Ability to follow specific, detailed instructions, resolve routine problems and perform basic interpretation utilizing published information and tools
  • Ability to prioritize, problem solve and apply critical thinking skills
  • Ability to effectively interact with a diverse population at all levels within the organization
  • Ability to maintain composure in stressful situations
  • Experience with HR systems, such as HRIS, Applicant Tracking and HR Reporting (such as Business Objects)
  • Ability to type a minimum of 45 words per minute while interacting with customers on the phone
  • Ability to read, write and speak the English language, communicating clearly and effectively with callers
  • Bilingual (English/Spanish) speaking and writing skills a plus
  • Key Competencies
  • Customer Focus
  • Interpersonal Savvy
  • Organizing
  • Priority Setting
  • Time Management
  • Written and Verbal Communication

All requirements are subject to possible modifications to reasonably accommodate individuals with disabilities. Quest Diagnostics is an Equal Opportunity Employer: Women / Minorities / Veterans / Disabled / Sexual Orientation / Gender Identity / Citizenship.

Expected salary:

Location: Tampa, FL

Job date: Fri, 27 May 2022 03:10:07 GMT

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