Job Vacancy Information Technology (IT) Engineer, Senior Associate – Tier 3 Support and Implementations IQ-EQ


Job title: Information Technology (IT) Engineer, Senior Associate – Tier 3 Support and Implementations

Company: IQ-EQ

Job description: Company Description

IQEQ is a preeminent service provider to the alternative asset industry. IQEQ works with managers in multiple capacities ranging from hedge fund, private equity fund, and mutual fund launches; private equity fund administration; advisory firm set-up, regulatory registration and infrastructure design; ongoing regulatory compliance (SEC, CFTC, and 40 Act); financial controls and operational support services; compliance and operational related projects and reviews; and outsourced CFO/controller and administration services to private equity fund investments – portfolio companies, real estate assets and energy assets. Our client base is growing, and our existing clients are engaging the firm across the spectrum of our services offerings.

Job Description

  • Work with Engineering Manager to ensure Project Tasks and Tier3 Escalations are handled in a timely manner.
  • Assist with new client deployments, including onsite network infrastructure replacement and back-end Office365, Intune, and Azure configurations.
  • Provide prompt and cordial Email / Phone support as an Engineer, working with the help desk staff, resolve project tasks or tickets within SLA deadlines.
  • Diagnose technology issues submitted by external clients, work with team in some instances for scheduled onsite tasks at external client sites.
  • Work with Engineering team on Escalated tickets or reoccurring issues to identify and resolve root causes.
  • Establish, Document, and implement technology processes and procedures.
  • Follow Established (approved) Documented procedures from a shared knowledgebase.
  • Ensure Time Entries are entered accurately, to ensure clients are billed properly.
  • Handle Tasks, and IT Projects as directed by Management.
  • Adhere to deadlines as directed.

Qualifications

  • 6+ years relevant work experience.
  • Ideal Candidate will have experience in Office365 Environment Buildout & Migrations (or similar), and an understanding of Powershell.
  • Office 365 Experience including O365 / Azure / Intune Administration; User, Group and Exchange Management, including Device Enrollment and Troubleshooting.
  • Experience with Cloud Services such as CISCO Meraki Networking Appliances, Citrix, Smarsh, Global Relay, OneDrive, IT Glue.
  • Experience with Remote Desktop Software, ideally Connectwise Automate (Control), Addigy, and Splashtop.
  • Workstation / Server Experience: Windows Desktop, Windows Server (Azure VM / Physical), and Macintosh.
  • Powershell, Batch, and SQL scripting on an intermediate or higher level.
  • Networking experience with understanding and configuration of Routers, DNS, VLANs, NAT, and VPN.
  • Domain and Website management (including modifying DNS and Mail Records.)
  • Email, Phone, and Physical (onsite) support.
  • Ticketing Systems such as Connectwise Manage, ZenDesk, Spiceworks, or Solarwinds.
  • Preferred Industry certifications: Comptia A+, Comptia Network+, MCSA (Win10), Microsoft IT Support.
  • Ability to provide technical support coverage between the hours of 7am-6pm.
  • Excellent communication skills.
  • High level of accuracy and attention to detail.
  • Capable of lifting 50lbs.

Additional Information

All your information will be kept confidential according to EEO guidelines.

Expected salary:

Location: New York City, NY

Job date: Tue, 14 Jun 2022 22:36:57 GMT

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