Job title: Information Technology Specialist 1-AG
Company: Attorney General
Job description: About Us:
The Ohio Attorney General’s Office has played a vital role in shaping Ohio’s past and present and the work it does today helps chart the state’s future. The office consists of nearly 30 distinct sections that advocate for consumers and victims of crime, assist the criminal justice community, provide legal counsel for state offices and agencies, and enforce certain state laws. In these and other capacities, staff members interact with tens of thousands of Ohioans each year.
What You’ll Do:
We are currently seeking candidates to fill an Information Technology Specialist position available in the Information Technology Services (ITS) Section. The Information Technology Specialist 1 position requires basic working knowledge of computers and electronics in order to provide routine Tier 2 support. This position will serve in a concierge capacity and work collaboratively with regional offices. This position will primarily be designated for remote working. There may be in person requirements for training and operational needs. The headquarter location is 30 E. Broad St. Columbus, OH.
The successful candidate will perform basic workstation troubleshooting and maintenance by collection of information in order to respond and/or resolve routine Tier 2 problems, which also include but are not limited to:
-Provide telephone support as a member of the ITS Client Services Call Center team
-Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications.
-Provides basic diagnosis, analysis and resolution of issues for customer(s).
-Provides basic routine Tier I and Tier 2 level customer support.
-Acts as liaison between users and Information Technology Services.
-Provides users with basic training in proper use of hardware or software.
-Independently images and/or reimages equipment in preparation of deployment.
-Stays current regarding new technologies, standards and techniques.
-Receives orientation related to mentorship and applies as necessary (e.g., definition, purpose, strategies, and evaluation techniques).
What’s in it for you:
At the State of Ohio, we take care of the team that cares for Ohioans. We provide a variety of quality, competitive benefits to eligible full-time and part-time employees. For a list of all the State of Ohio Benefits, visit our ! Our benefits package includes:
- Quality, affordable, and competitive medical benefits are offered through the Ohio Med PPO plan.
Dental, Vision and Basic Life Insurance
- Dental, vision and basic life insurance premiums are free after one year of continuous service.
Time Away From Work and Work/Life Balance
- Paid time off, including vacation, personal, and sick leave
- 11 paid holidays per year
- Childbirth/Adoption leave
Ohio Public Employees Retirement System
- OPERS is the retirement system for State of Ohio employees. The employee contributes 10% of their salary towards their retirement. The employer contributes an amount equal to 14% of the employee’s salary. Visit the
for more information.
- The Ohio Deferred Compensation program is a 457(b) voluntary retirement savings plan. Visit the
for more information.
Ohio is a Disability Inclusion State and strives to be a Model Employer of Individuals with disabilities. The State of Ohio is committed to providing access and inclusion and reasonable accommodation in its services, activities, programs and employment opportunities in accordance with the Americans with Disabilities Act (ADA) and other applicable laws.
AGO # 22-06-089
Education: Technical institute degree/certificate in Computer Science or Information Systems or equivalent work experience.
Experience: Minimum 3 months combined work experience in any combination of the following: computers and/or electronics and/or telecommunications performing routine analysis, programming, installation, maintenance and/or systems support, solving problems with pre-determined methods on basic hardware or software including experience providing customer support.
Valid driver’s license.
-Or equivalent of Minimum Class Qualifications for Employment noted above.
Previous IT call center experience.
Location: Franklin County, OH – Columbus, OH
Job date: Sun, 26 Jun 2022 04:55:20 GMT
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