Job Vacancy Insurance Complaint Analyst Supervisor Insurance

Job title: Insurance Complaint Analyst Supervisor

Company: Insurance

Job description: About Us:

The Ohio Department of Insurance (ODI) was established in 1872 as an agency charged with overseeing insurance regulations, enforcing statutes mandating consumer protections, educating consumers, and fostering the stability of insurance markets in Ohio.

Today, the mission of the Ohio Department of Insurance is to provide consumer protection through education and fair but vigilant regulation while promoting a stable and competitive environment for insurers.

Please visit our website and also find us on .

Consumer Services Mission Statement:

The mission of the Consumer Services Division is to educate consumers on insurance products, facilitate communication between consumers and insurance companies, assist in the resolution of consumers’ insurance problems and assure compliance with Ohio insurance regulations.

CSD is seeking a candidate to supervise/manage a team of analysts as they assist the consumers of Ohio understand their insurance benefits and work to resolve their complex insurance issues.

The ideal candidate will have excellent communication skills, problem solving, and organizational skills, and have the ability to build rapport with both the team and public.

If this sounds interesting to you, continue reading below to learn more about this career opportunity with CSD where you too can be available to support those who serve Ohioans.

What You’ll Do:

This is an opportunity to use your extensive insurance knowledge in the following ways:

  • Assist with processes that provide resolution to consumers insurance issues and bridge the gap of insurance understanding
  • Ensure insurance companies are compliant with state and federal insurance laws
  • Be on the regulatory forefront of new trends in the industry
  • Analyze and evaluate assigned staff’s effectiveness of complaint processing
  • Conduct staff meetings and is involved with interviews and candidate selection
  • Meet with staff regularly to review and discuss performance and complete evaluations as needed

What’s in it for you:

Unless required by legislation or union contract, the final candidate can expect to be paid at the lowest step in the pay range (step 1). As an Insurance Complaint Analyst Supervisor, you will receive a raise after six (6) months and yearly step increases until you reach the top level of the pay range. There may also be possible cost of living adjustments (COLA) and longevity supplements begin after five (5) years of state service.

This position is designated as telework eligible. The agency has a hybrid work model (i.e., working in the office and working from home on a schedule based on operational need). As such, successful candidates must have and maintain internet at their remote location during normal working hours. In addition, employees must reside in Ohio and within a reasonable distance from the Department location to respond to workplace reporting requirements.

At the State of Ohio, we take care of the team that cares for Ohioans. We provide a variety of quality, competitive benefits to eligible full-time and part-time employees. For a list of all the State of Ohio Benefits, visit our !

Qualifications

Completion of undergraduate core program in insurance, communications, business or liberal arts; 8 years experience in insurance field (i.e., regulatory or industry) working with insureds or insurance contracts (e.g., health; life; annuities; personal lines; commercial lines) in multiple lines of business (i.e., property; casualty; life; health; managed care) which included responsibility for compliance with state & federal insurance laws, regulations & standards & insurance industry principles & use of statistical analysis; 6 months experience or 6 months training in operation of personal computer or mainframe computer.

-Or 10 courses in insurance; 7 1/2 years experience in insurance field (i.e., regulatory or industry) working with insureds or insurance contracts (e.g., health; life; annuities; personal lines; commercial lines) in multiple lines of business (i.e., property; casualty; life; health; managed care) which included responsibility for compliance with state & federal insurance laws, regulations & standards & insurance industry principles & use of statistical analysis; 6 months experience or 6 months training in operation of personal computer or mainframe computer.

-Or 10 years experience in insurance field (i.e., regulatory or industry) working with insureds or insurance contracts (e.g., health; life; annuities; personal lines; commercial lines) in multiple lines of business (i.e., property; casualty; life; health; managed care) which included responsibility for compliance with state & federal insurance laws, regulations & standards & insurance industry principles & use of statistical analysis; 6 months experience or 6 months training in operation of personal computer or mainframe computer.

-Or 24 months experience as Insurance Complaint Analyst 3, 67233.

-Or equivalent of Minimum Class Qualifications For Employment noted above

Expected salary:

Location: Franklin County, OH – Columbus, OH

Job date: Sat, 11 Jun 2022 02:18:09 GMT

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