Job Vacancy Insurance Customer Service Representative Farmers Insurance – The Ricky Merchant Agency

Job title: Insurance Customer Service Representative

Company: Farmers Insurance – The Ricky Merchant Agency

Job description: Job Summary

Farmers Insurance – Ricky Merchant Agency is seeking a Personal Lines Account Manager for its team in Lake Nona, Florida.

Who We Are

Farmers Insurance Group is a unique private organization that has grown to make up one of the country’s largest insurers of vehicles, homes and small businesses and provides a wide range of other insurance and financial services products. Our story began with the simple goal of insuring the vehicles of rural farmers but as the world changed, so did we. Farmers is proud to now serve more than 10 million households with more than 19 million individual policies across all 50 states. We’re proud of more than 90 years of serving our customers and excited about the future as we continue to evolve to meet their needs. Our ambition is to be the leader in delivering peace of mind, innovating for customers whenever and wherever they need us.

Becoming a Teammate of the Farmers Insurance Ricky Merchant Agency introduces you to a career with virtually unlimited possibilities. Our unique culture rewards self-starters and hard workers who adhere to our commitment to do what is best for our customers. With our agency, you will get the training, the mentoring, and the tools you need to succeed.

Who You Are

You believe in working as a team and thrive in fun, collaborative environments. You have a customer-focused attitude and value the importance of relationships, professionalism, and trust. You set goals high and aim higher. You have solid communication skills. You are detail oriented and organized. You enjoy learning new skills, systems, processes, and procedures. You are a great listener and are not afraid to ask questions. You believe that learning is vital to success. You are interested in helping our business grow through value-based conversations and remarkable customer experience.

What You’ll Do/Responsibilities

  • Provide existing clients with certificates of insurance, process changes, report claims, etc
  • Assist producers in the writing of new accounts, and maintenance of current accounts
  • Maintain follow-up and correspondence on outstanding policy and underwriting issues
  • Answer and process all telephone requests for assigned accounts
  • Build, expand, and solidify relationships with customers at all levels within the company and lead appropriate resources to address the customer’s needs – including risk identification and resolution of underwriting or policy issues
  • Gather required information for quoting a new account/new line of business
  • Process daily mail, faxes, and e-mails, for assigned accounts
  • Enter all required data into AMS and Google Drive to maintain current file data on all assigned accounts
  • Review new applications, renewal requests, and endorsements for adherence to underwriting authority and guidelines as established by the company’s carriers
  • Maintain expiration records
  • Renewal marketing of assigned personal lines risks
  • Prepare and process binders of insurance, policies, endorsements, evidence of property insurance, auto ID cards, and cancellations as defined in the company procedure manual
  • Prepare agency billed billings and/or invoices on a timely basis
  • Assist in the collection of premiums as defined in the procedure manual
  • Maintain up to date knowledge of the various carriers’ rating plans and programs
  • Maintain knowledge of the carrier’s coverages
  • Maintain favorable relationships with customers, producers, and employees
  • Develop and maintain strong technical knowledge of personal lines coverages and trends
  • Meet with customers as needed
  • Perform clerical functions
  • Other duties as needed

What You’ll Need/Qualifications

  • We prefer candidates with 2+ years of personal lines insurance experience, but we will consider all candidates
  • Ability to initiate and foster customer rapport
  • Experience maintaining client relationships
  • Proven customer service skills
  • Strong verbal and written English communication skills
  • Excellent organization and prioritizing skills
  • Strong attention to detail and follow-up
  • Strong negotiation and problem-solving skills
  • Ability to self-direct the completion of job duties
  • Proficiency in Microsoft Office 365
  • Familiarity with AMS systems and other insurance technology products such as comparative raters
  • Overall account management
  • Ability to handle new and renewal submission
  • Experience working with multiple carriers and rating systems
  • Good technical knowledge of coverage in all personal lines insurance coverage

Perks of the Job/Compensation & Benefits

  • Competitive pay based on experience + competitive commission structure
  • Paid time off
  • Personal/sick days
  • Excellent growth and advancement opportunities

Expected salary: $19 – 21 per hour

Location: Orlando, FL

Job date: Fri, 22 Apr 2022 04:39:45 GMT

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