Job Vacancy Senior Learning Designer, CX and Creative Strategy Delta Air Lines

Job title: Senior Learning Designer, CX and Creative Strategy

Company: Delta Air Lines

Job description: Do you solve puzzles through creative exploration and curious discovery? Are you passionate about your work and pursue the harmony of functionality and beauty in your design and writing? Are you a listener, a collaborator and a life-long learner? Delta Air Lines is looking for a Senior Learning Designer to collaborate with members of the In-Flight Service (IFS) Learning team to transform the flight attendant training and development journey. With requirements, such as U.S. aviation regulations, unique physical training locations, a global workforce and established technology, the Senior Learning Designer must be empathetic, optimistic, intrinsically motivated and resourceful in order to analyze and create effective learning products and experiences. As a strategic thinker, the Senior Learning Designer is also a tactical planner on a mission to implement intentional, meaningful and lasting innovation through design, process improvement, technology and storytelling.

  • Design and develop accurate and current learning experiences and performance support resources
  • Develop and execute creative assets as well as provide graphic design solutions to support various projects
  • Analyze IFS programs, policies and procedures to identify training and development interventions that support flight attendant duties and responsibilities in the areas of safety, customer experience, wellbeing and diversity, equity and inclusion
  • Design strategic learning objectives and lessons plans to guide tactical curriculum development to be delivered through a variety of methods, including instructor-led training in the Atlanta and Salt Lake City Training Centers and throughout the system, as well as eLearning, videos and print and digital performance support materials
  • Supervise the continuity of curriculum and learning experiences
  • Inspire, mentor and guide a team of curriculum specialists and creatives to produce best-in-class work, while ensuring brand consistency across team output
  • An intrapreneurial spirit, willing to look beyond what has always been done and toward creative opportunities to enhance learning experiences while actively supporting a shared, organizational vision
  • Establish metrics to measure performance during and following training interventions
  • Work independently and on teams with analysts, learning designers, subject matter experts, curriculum coordinators and facilitators
  • Create and maintain IFS Learning intranet pages as an intuitive digital repository that contains learning and performance support resources for flight attendants and facilitators
  • Participate as an active member in the Delta learning community
  • Lead and manage projects with outside vendors
  • Research and implement innovative ways to use technology to develop engaging, interactive learning
  • Partner with departments within IFS as well as other divisions at Delta to accomplish overall IFS and Delta goals
  • Occasional travel required
  • Practice safety-conscious behaviors in all operational and processes and procedures

What you need to succeed (minimum qualifications)

  • Digital and print graphic design experience
  • A curious drive for innovation and continuous improvement
  • Passion for storytelling
  • Intrapreneurial spirit
  • Ability to see the future through strategic thinking and to create the future through tactical planning and implementation
  • Excellent written and verbal communication skills with peers and leaders at various levels
  • Desire to build relationships and thrive in a collaborative team environment
  • Empathetic and effective situational communication style
  • Ability to distill complex concepts and processes into practical applications and intuitive steps
  • Ability to convey the maximum amount of information in the fewest words possible
  • High level of organization and flexibility to manage multiple activities
  • Ability to provide, receive and apply constructive feedback
  • Desire and ability to travel when needed
  • Dedication to quality and detail as well as establishing and following standards
  • Passion for learning and the Delta customer experience
  • Resourceful
  • Intrinsically motivated and the ability to motivate others
  • High school diploma, GED or high school equivalency
  • Must be performing satisfactorily or higher in current position
  • Embraces diverse people, thinking, and styles
  • Consistently makes safety and security, of self and others, the priority
  • Where permitted by applicable law, must have received or be willing to receive the COVID-19 vaccine by date of hire to be considered for U.S.-based job, if not currently employed by Delta Air Lines, Inc.

What will give you a competitive edge (preferred qualifications)

  • Online portfolio demonstrating strong visual design skills
  • Data collection, analysis and reporting experience
  • Portfolio, project or program management experience
  • Experience as a flight attendant or working with flight attendants
  • Bachelor’s or advanced degree in instructional design, graphic design or equivalent field
  • Demonstrative experience with the following tools via work portfolio or samples:
  • Adobe Creative Cloud (InDesign, Illustrator, Photoshop, Lightroom, Audition, After Effects, Premiere Pro) or equivalent
  • eLearning tools (Articulate Storyline, Studio, Adobe Captivate, Lectora) or equivalent
  • Microsoft Office (PowerPoint, Word, Visio, Outlook, Excel, Sharepoint) or equivalent
  • Survey tools (Qualtrics, SurveyMonkey, Google Forms) or equivalent
  • iBooks or equivalent

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©2022 Delta Air Lines, Inc.

Delta Air Lines is an equal opportunity employer including disability/veteran.

Delta Air Lines, Inc. is an Equal Employment Opportunity / Affirmative Action employer and provides reasonable accommodation in its application and selection process for qualified individuals, including accommodations related to compliance with conditional job offer requirements. Supporting medical or religious documentation will be required where applicable. To request a reasonable accommodation, please

Delta is proud to offer comprehensive benefits packages to meet the needs and wellbeing of our employees and their families. To learn more about our benefits, pay philosophy and pay rates, please

Expected salary:

Location: Georgia

Job date: Sun, 19 Jun 2022 00:05:42 GMT

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