Job Vacancy Senior Project Manager – Professional Services Intellum

Job title: Senior Project Manager – Professional Services

Company: Intellum

Job description: Summary

The Senior Project Manager is passionate about enabling teams, both internal and external, to create amazing learning experiences. As an experienced Project Manager, the Senior Project Manager is part of the Professional Services implementation team who guides Intellum’s customers through onboarding and other technical projects in a way that maximizes client investment, while allowing SMEs to focus on delivering quality and creative solutions for Intellum’s client’s education needs.


  • Autonomously manage the platform Implementation process for new customers and special projects for existing customers
  • Provide leadership in the requirements gathering process (both business requirements and technical requirements)
  • Assure appropriate integration between project sponsor, project team members, and business stakeholders to identify and address change management efforts
  • Manage the change control process for assigned implementations
  • Simultaneously manage multiple implementation projects
  • Report internally on a weekly basis to leadership on the following: Project Budget, Project Timeline, Project Relationship Health and roadblocks to successful project completion
  • Leverage the Intellum Methodology for helping customers adopt and extract value from Intellum products
  • Ensure that each implementation project stays within the contracted parameters for scope, schedule, and budget Partner with Sales and the Implementation team to facilitate a smooth transition from Sales to Implementation
  • Partner with the Customer Success Manager to help new customers transition from implementation and existing customers execute on larger post-implementation projects
  • Be the primary point of support for assigned clients during the implementation lifecycle and ensure a smooth hand-off to Customer Success post-onboarding
  • Effectively communicate technical matters related to implementation to clients and internal partners
  • Be responsible for leading and driving project communications, initiatives, and day-to-day operation activities, along with project status reporting to both internal and external stakeholders
  • Identify and mitigate project risk early and often
  • Work with the PMO Manager and VP of Professional Services to remove roadblocks for the project team
  • Work independently and collaboratively
  • Partner across business units to develop transition plans, including ongoing success measures
  • Assume additional PMO duties as assigned (Integration Services project management, training , PM software administration, PMO Library management, etc.)
  • Display expert communication through assertiveness and ability to influence stakeholders to maximize mutually beneficial outcomes
  • Autonomously monitor project progress and personal availability
  • Leverage critical thinking to improve strategic processes across Intellum


Required Skills

  • 5+ years project manager experience at the Enterprise level
  • SaaS software experience required
  • LMS experience preferred
  • Project Management certification preferred
  • Ability to document and follow process
  • Must be able to work independently in a remote workforce environment
  • Must be skilled at constructive conflict resolution
  • Must possess a positive attitude as a team player
  • Must possess excellent verbal and written communication skills
  • Demonstrates leadership by providing clear instruction and expectations to accomplish project, departmental, and strategic goals
  • Demonstrates expert knowledge of emotional intelligence, interpersonal tact, and situational leadership
  • Demonstrates adaptability and innovation


  • Project CSAT
  • Project healthscores
  • Utilization Rate
  • Contribution Rate
  • SOW Adherence


  • Bachelor’s degree in related field or equivalent experience

Physical Requirements/Work Environment:

  • Occasional irregular work hours
  • Dexterity of hands and fingers to operate a computer keyboard, mouse, etc.
  • Extended time viewing a computer monitor
  • Sitting or standing for extended periods of time



  • Medical – 100% of employee premiums covered for some employee only plans
  • Dental – 100% of employee premiums covered
  • Vision – 100% of employee premiums covered

401(k) with matching

Education – $3,500 per year in educational funds (“Boost Budget”)

Expected salary:

Location: USA

Job date: Sat, 11 Jun 2022 22:20:48 GMT

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