Job Vacancy Senior Telecom Administrator Matrix Resources

Job title: Senior Telecom Administrator

Company: Matrix Resources

Job description: This fast growing industry leader has an immediate full-time opportunity in Grapevine, TX for a Senior Telecom Administrator. Can work 4 days from home and 1 day in the office. Will be responsible for designing, managing and maintaining the telecom infrastructure of the corporation. Will design Call Manager & Contact Center corporate deployments and related hardware and software. Will documents the network and telecommunications infrastructure, and work to maximize up time and efficiency. Key responsibilities will be to work with the Cisco phone system and Zoom for teleconferencing but also the PA system, Cell Booster and Call Recording software. Will also handle reporting and alerting through Splunk and tickets regarding phone system. Hours will be 8am-5pm with occasional on call. Seeking experience with Cisco telephony, Cisco Call Manager and/or Cisco Unified Communications Manager (Cisco UCM).

Key Requirements:

  • Bachelor Degree Required
  • 3+ years networking/telecom administration experience.
  • Knowledge of Cisco (Cisco Call Manager, Cisco Unity, Cisco Contact Center).
  • Knowledge of VoIP, LAN/WAN, Network Performance Tuning, Network Design and Implementation.
  • CCNA/CCNP Collaboration or Voice preferred or comparable experience.

Knowledge of:

  • Layer 2/3 Protocols
  • Cisco Call Manager, Cisco Unity, Cisco Contact Center (PCCE)
  • Cisco CUBE, Call Manager Express, Unity Express
  • VOIP, SIP, PRI, MGCP, H.323
  • Network Performance Tuning SNMP, NetFlow, IP SLA
  • Network Administration and Implementation
  • Cisco IOS
  • Emerging technology trends

Skills and Abilities:

  • Evaluate critical systems, prioritize workflow and determine solutions
  • Excellent written and verbal communication skills
  • Interpret and apply laws, regulations and policies
  • Provide technical assistance for computer problems
  • Read and understand technical manuals
  • Work for extended time at keyboard/terminal
  • Maintain effective working relationships with supervisor and coworkers
  • Work flexible hours, including weekends and evenings

Responsibilities include:


  • Designs network and telecommunications specifications by conferring with users; analyzing workflow, access, information, and security requirements; network administration, including interface configuration and management strategies.
  • Designs network and telecommunication system by evaluating network and telecommunication performance issues including availability, utilization, throughput, and latency; planning and executing the selection, installation, configuration, and testing of equipment; defining network and telecommunications policies and procedures; establishing data and voice connectivity.
  • Responsible for design of Telecommunications systems.
  • Maintains network and telecommunications performance by monitoring and analysis, and performance tuning; troubleshooting network and telecommunications problems; escalating problems to vendor.
  • Secures network and telecommunications systems by developing access, monitoring, control, and evaluation; maintaining documentation.
  • Prepares users by designing and conducting training programs; providing references and support.
  • Upgrades network by conferring with vendors; developing, testing, evaluating, and installing enhancements.
  • Meets financial requirements by submitting information for budgets; monitoring expenses.
  • Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.
  • Protects organization’s value by keeping information confidential.
  • Accomplishes organization goals by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.


  • Documents specific duties, activities, problems solved and issues resolved
  • Assists in the documentation of the network, applications and resources on the network in conjunction with the public service staff.
  • Performs training.


  • Attends meetings and serves on committees, as requested
  • Coordinate with the Trainer to set up and take down Cyberschool equipment, as well as any other equipment needed for meetings
  • Coordinates with upper management to setup new offices as needed.
  • Regular attendance as required
  • Performs additional duties and assignments as requested
  • Some Travel Required

Expected salary: $102000 per year

Location: Grapevine, TX

Job date: Sat, 16 Jul 2022 02:01:27 GMT

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