Job Vacancy Service Delivery Manager – Professional Services, US based Astreya


Job title: Service Delivery Manager – Professional Services, US based

Company: Astreya

Job description: Company Description

Astreya is the leading IT solutions provider to deliver technology-enabled services and fuel digital transformation to some of the most exciting companies on the planet.

We are at the cusp of a new way of working with our delivery model that helps our clients be positively productive by matching exceptional people to on-site teams delivering world-class IT service.

With engineers in over 30 countries and 70 cities around the world, we are a global company working with the world’s most recognizable and innovative organizations.

Job Description

The Service Delivery Manager is a client facing role and requires that you establish and satisfactorily manage client and employee expectations.

The role requires leadership, strong ability to multitask, prioritize, communicate, and direct a very diverse set of teams. The responsibilities range from interviewing, hiring, and managing personnel to perform day to day tasks, ensuring that work is performed as expected, with regular client communication on progress.

The successful candidate will have the ability to manage and evolve existing services across multiple disciplines, assisting sales teams with the growth strategy.

Scope:

  • Lead a team of Project Managers and Project Coordinators who are leading the buildout of Backbone, Data Center, Pop Build, Refresh projects throughout Singapore, Dublin Ireland and California.
  • Manage between 4 to 700 workstreams rolling up to 40 to 60 projects in parallel with 6 months completion dates.
  • Directs and controls the activities of a broad functional area through department managers within the company.
  • Works with other senior managers to establish strategic plans and objectives.
  • Works on complex issues where analysis of situations or data requires in-depth company knowledge.

Your Roles and Responsibilities:

  • Provide leadership to diverse operations
  • Implement, monitor and provide timely reports to customers on service delivery metrics
  • Implement personnel on-boarding, training, and service improvement activities, ensuring systems, methodologies, and procedures are in place and followed by each service team
  • Drive internal and client meetings covering delivery performance, service improvements, quality, and processes
  • Be accountable for the quality of service and performance; ensure future demand from growth and projects are understood and factored into capacity plans for all associated teams
  • Work closely with Business Development and Client Partner teams to support growth, including help with services content for Statements of Work, and development/transition to stronger managed services capabilities
  • Works with the SMEs and stakeholders to define the roadmap for any given product and translate this into user stories or RFPs depending on the build decision
  • Work closely with Recruiting to develop pipeline and process for hiring strong candidates and interview where necessary
  • Further, develop and maintain retention program and incentives for field employee satisfaction
  • Manage complex and/or large projects or delivering the IT components of major projects to time, cost, quality and benefits realization requirements
  • Assimilate, understand and manage problem solving and opportunities recognition in the context of IT Infrastructure and/or application change solution concept, solutioning, design and deployment in a major software services/hardware environment
  • Takes ownership for the resolution of highly complex issues and risks that have been escalated
  • Leads the collaborative, dynamic planning process – prioritizing the work that needs to be done against the capacity and capability of the team
  • Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position

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Qualifications

Location: Applicant must be a commutable distance to Fremont, CA. No relocation assistance available.

COVID-19 Vaccination Requirement: In order to protect the health and safety of all onsite employees, proof of full vaccination is required.

*Please note: Astreya is unable to sponsor or transfer any kind of Visa at this time.

Resume must reflect the required experience/qualifications to be considered.

Required Qualifications/Skills:

  • Bachelor’s degree (B.S/B.A) from four-college or university and 10+ years’ related experience and/or training; or equivalent combination of education and experience.
  • Telecomm or Logistics background required.
  • Over 5 years of experience leading Project Managers and Project Coordinators in a datacenter space.
  • Strong experience working closely in an executive level client facing role.
  • Ability to influence to get 30 stakeholders “buy in” cross functionally.
  • Ability to paint the picture of the vision and execute.
  • Builds and strengthens relationships with executives and/or major customers.
  • A track record of successfully delivering a range of complex, high profile IT projects.
  • Experience with ITIL framework.
  • Proven track record of implementing and leading improvements in project lifecycle.
  • Proven experience of managing by Data.
  • Ability to work in a high intensity fast paced environment.
  • Able to identify projects at risk and take appropriate action to recover, often working across divisional boundaries.
  • Passionate about the IT industry and how new technology can improve business outcomes.
  • Strong technical knowledge of enterprise IT, including but not limited to help desk, networking, ticket and incident management, AV/VC, and asset management.
  • Ability to adapt to Diversity, Equity and Inclusion cultures.
  • Strong analytical, organizational, communication and presentation skills.
  • Highly adaptable with the ability to effectively manage multiple concurrent work streams.
  • Strong business acumen and the ability to provide operational, technical and financial oversight.
  • Proven leadership skills with the ability to motivate, lead, develop, direct and position people to work effectively in a team environment.

Additional Information

Physical Demand & Work Environment:

  • Must have the ability to perform office-related tasks which may include prolonged sitting or standing
  • Must have the ability to move from place to place within an office environment
  • Must be able to use a computer
  • Must have the ability to communicate effectively
  • Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers

What can Astreya offer you?

  • Employment in the fast-growing IT space providing you with a variety of career options
  • Opportunity to work with some of the biggest firms in the world as part of the Astreya delivery network
  • Introduction to new ways of working and awesome technologies
  • Career paths to help you establish where you want to go
  • Focus on internal promotion and internal mobility – we love to build teams from within
  • Free 24/7 accessible Professional Development through LinkedIn Learning and other online courses to give you opportunities to upskill at your own pace
  • Education Assistance
  • Dedicated management to provide you with on point leadership and care
  • Numerous on the job perks
  • Market competitive compensation and insurance, health and wellness benefits

Astreya Partners is an equal employment and affirmative action employer. We evaluate qualified applicants on merit and business needs and not on race, color, religion, creed, gender, sexual orientation, national origin, ancestry, age, disability, genetic information, marital status, veteran status or any other factor protected by law.

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Expected salary:

Location: Fremont, CA

Job date: Tue, 14 Jun 2022 22:53:57 GMT

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