Job title: Telecommunications Analyst
Company: M&T Bank
Job description: M&T’s End User Computing Team is focused on providing modern digital experiences to the entirety of M&T Bank employees – allowing them to focus on their job, not their technology. Our Microsoft suite, collaboration tools and hardware used by employees are all part of the constantly evolving set of foundational capabilities we are responsible for shepherding. We build and deliver a wide variety of cutting-edge capabilities used across the enterprise to provide the best internal customer experience possible, enhancing the ability of our business partners to deliver.
Voice and Video Collaboration Analyst
Cisco Unified Communications Voice & Video Analyst responsible for maintaining the various components that make up M&T’s Voice and Video Collaboration environment. The successful candidate will be responsible for understanding and supporting the existing Cisco Unified Communications Manager environment, as well as making recommendations for best practices and identifying process improvement opportunities.
Experience with Cisco Unified Communications Manager and UCS virtual servers
Cisco Expressway technologies experience for MRA, B2B video, and cloud services
Cisco Softphone, and MRA
Cisco Unity voicemail and Contact Center Express experience
Video technologies experience including Telepresence and CMS
Working knowledge with implementing and troubleshooting a large SIP trunking environment utilizing CUBE border controllers
WebEx integration with Cisco Directory Connector and SSO
Digital signage experience
MIMINUM QUALIFICATONS REQUIRED:
Combined minimum of 8 years’ higher education and/or work experience in systems design, management and/or architecture
Minimum 8 years’ experience with Voice and Video infrastructures, engineering management, and familiarity with a broad range of collaboration technologies.
Must be detail orientated/articulate with strong time management and organization skills
Must have strong written and verbal communication skills to be able to present to a target audience
Must be able to anticipate potential problems associated with Collaboration infrastructure or service level trends and plans for implementing solutions
Must be able to work flexible hours, including hours beyond the normal schedule when necessary; we operate in a 24x7x365 environment
IDEAL QUALIFICATIONS PREFERRED:
Bachelor’s degree in Computer Science or related discipline preferred
Ability to work effectively and closely with all levels of management within the organization. Must be able to work both independently or in a team environment
Must be familiar with industry direction and trends
Location Buffalo, New York, United States of America
Location: Buffalo, NY
Job date: Sun, 22 May 2022 04:42:02 GMT
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